Spry Policies
- Terms and Conditions of Service
- Acceptable Use Policy
- Service Level Agreement
- Money Back Guarantee
- Support Policy
Service Level Agreement
You're paying us to keep your service available - every day, all day, every month, all year - and that's what we will make every effort to do.
If we miss our goal of keeping your server up and running with 100% uptime on a given calendar month, we will do everything within our power to make up the difference: you will receive a service credit for a portion of your monthly service fees (applied to your next invoice) and, most importantly, we'll fix the problem right away.
100% Uptime: Your Bottom Line, Our Bottom Line
Outage Compensation
| Service Level: | < 99.99% | < 99.9% | < 99.8% | < 99% |
|---|---|---|---|---|
| Duration: | ~ 4 minutes | ~ 45 minutes | ~ 1 hour 30 minutes | ~ 7 hours |
| Compensation: | 10% | 25% | 50% | 100% |
Outages - An outage is any unscheduled event related to network or hardware failure which results in service inaccessibility to all locations outside our datacenter.
We make every effort to provide at least 48 hours' notice by e-mail when maintenance events are scheduled.
If your service is interrupted and no notification was received at your account contact e-mail address, contact Spry Billing at My.Spry.com to claim your credit.