Domain FAQ

Q. How do I renew my domains?

A: Login to your account using the link above. Click "DomainCentral." Choose the domains you would like to renew and follow the directions. Domain renewal rates will be available through your control panel.

Q. What happens if I don't renew my domains?

A: There are several steps after your domain expires to safeguard you from losing any domains you want to keep.

  1. Approximately 30 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will receive at least two reminders prior to the expiration date and one reminder within five days after expiration.
  2. If we are unable to secure payment on or before the domain renewal date, your domain name will expire.
  3. As early as one day after expiration, your domain name will be deactivated and replaced with a parking page indicating the domain name has expired, and other services you have associated with the domain name may no longer function.
  4. As early as 30 day after expiration, your domain name may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will not be available for you to renew.
  5. If the domain name has not been renewed by you or purchased by a third party, an expired domain name enters the registry redemption period (as defined by each registry) approximately 45 days following expiration. If a third party purchases the domain name prior to the registry redemption period, the domain name will not enter redemption and will not be available for you to renew. We reserve the right to charge you a redemption fee of $160 (in additional to the renewal fee) in the event you are able to renew your domain name during this period.
  6. If the domain name completes the registry redemption period, the registry may hold the domain name for a period of five days before releasing it again for general registration.
Q. My domain is in "Redemption." What does that mean?

A: (see renewal process above) Once a domain goes into the redemption period it can be obtained by other parties. You may still be able to redeem the domain for up to 30-days by logging into your account and filling out a ticket in our Support system. The fee for reactivating a domain in the Redemption Period is $160 + the normal renewal fee. At the end of the Redemption Period the domain(s) will go into a 5-day delete cycle at the end of which they will become available for anyone to register.

Q. There are errors in my account info. What do I do?

A: Login to your account. Update any incorrect fields in your account information through the "Change Account Info" or "Change Email Addresses" and make changes accordingly. Note: If you are still getting more than one consolidated notice even though the account IDs are the same it may be because your account information is different. By making the account information the same you will get one notice.

Q. What does "auto renew" mean. How do I change it?

A: As a security precaution all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your web site, e-mail services that you may have with that domain. The first auto-renew attempt is billed 15 days before the date of expiration. If it does not go through the second attempt is billed 5 days before expiration. The auto renews are billed on the credit card associated to your account.

If you want the name to auto-renew, but the credit card information is no longer valid, login to your account and click "update credit card info."

If you want your name to auto-renew, but the auto renew is turned off, login to your account and click "DomainCentral", then select the domain(s) you want to modify. Click "renew", then "Automatic Renewal". Click "Save."

Q. My auto renew failed. What do I do?

A: Most likely your auto-renewal failed because the credit card information is no longer valid. To resolve this problem you will need to update your credit card information. You may need to manually renew your domain if it is less than 15-days before expiration.

Q. My credit card is invalid. How do I update it?

A: Login to your account and click the "update credit card info" icon.

Q. I am getting renewal notices for my domains at different email addresses.

A: This is probably because the email addresses on the contacts for each domain are different. To consolidate all of your renewal notices to arrive at one email be sure that your contact information is consistent for each domain. Login to your account, and follow the instructions here for the domains that you wish to modify the email address on file here.

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