Spry Support

  • Managed Network and Hardware
  • 24 / 7 / 365 E-mail Assistance
  • Expert In-House Support

Your Service

You need access - whenever, wherever. You need dependable performance. You need the peace of mind that comes with knowing that your service has a team of professional system administrators and support personnel ready to fix any problems as they occur; because wondering what went wrong is the last thing you need.

Our Priority

When a piece of hardware fails in the middle of the night, a network outage interrupts traffic, or a natural disaster strikes, we're ready for it. Spry Support and System Administration teams are available by e-mail day and night to provide assistance - because technology isn't perfect, and that's why we're here.

 
Network & Hardware

All Plans Include

  • Uptime
  • Hardware
  • Network
  • Performance
  • SSH Access
  • My.Spry.com
Server Setup

All Plans Include

  • DNS Configuration
  • Linux Installation
  • cPanel Installation
SysAdmin Contracts

See below for details

  • Application Troubleshooting & Configuration
  • Custom-built Software
  • Security Consultation

Support Policy

The Spry Support and System Administration teams are available around the clock to resolve systems issues which interfere with your access to the service:

  • Uptime, Hardware, and Network: We constantly monitor for network and hardware issues - when an issue is identified you will receive an e-mail notification detailing the action taken as we address the issue
  • Performance: Server load is benchmarked continuously to identify performance issues
  • SSH Access: Your service will always be available for you to administer
  • My.Spry.com: The My.Spry.com Control Center is fully supported

Spry Support includes assistance in setting up and maintaining your service:

  • DNS Configuration: Our team will provide recommendations if you encounter any difficulty routing traffic from your domain name to your VPS
  • Linux Installation: We will fully investigate any configuration issues related to our default operating system installations
  • cPanel Installation: We will gladly assist and provide recommendations with the proper configuration of the WHM / cPanel with the purchase of a WHM / cPanel license for your VPS

Backups

  • On-Demand Backup Restorations - One complimentary restoration of any file(s), directory or directories, or entire VPS filesystem per calendar month (additional restoration incidents billed at $15.00)
  • Complimentary Backup Restorations - Should a hardware failure affect your account, we will restore your data from our most recent backup

Response Times

  • Emergency / Outage: 15 minutes or less
  • Support Inquiries: 4 hours or less
  • Billing and Sales Inquiries: 48 hours or less

 

System Administration Contracts

Our system administration team has decades of cumulative Linux experience and can assist you with almost any project.

Please contact our billing department for a quote if you would like to contract one of our system administrators for advanced application installation or configuration assistance, a security consultation, or any project which extends beyond our support offerings.