Spry Support
- Managed Network and Hardware
- 24 / 7 / 365 E-mail Assistance
- Expert In-House Support
Your Service
You need access - whenever, wherever. You need dependable performance. You need the peace of mind that comes with knowing that your service has a team of professional system administrators and support personnel ready to fix any problems as they occur; because wondering what went wrong is the last thing you need.
Our Priority
When a piece of hardware fails in the middle of the night, a network outage interrupts traffic, or a natural disaster strikes, we're ready for it. Spry Support and System Administration teams are available by e-mail day and night to provide assistance - because technology isn't perfect, and that's why we're here.
| Network & Hardware |
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All Plans Include
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| Server Setup |
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All Plans Include
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| SysAdmin Contracts |
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See below for details
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Support Policy
The Spry Support and System Administration teams are available around the clock to resolve systems issues which interfere with your access to the service:
- Uptime, Hardware, and Network: We constantly monitor for network and hardware issues - when an issue is identified you will receive an e-mail notification detailing the action taken as we address the issue
- Performance: Server load is benchmarked continuously to identify performance issues
- SSH Access: Your service will always be available for you to administer
- My.Spry.com: The My.Spry.com Control Center is fully supported
Spry Support includes assistance in setting up and maintaining your service:
- DNS Configuration: Our team will provide recommendations if you encounter any difficulty routing traffic from your domain name to your VPS
- Linux Installation: We will fully investigate any configuration issues related to our default operating system installations
- cPanel Installation: We will gladly assist and provide recommendations with the proper configuration of the WHM / cPanel with the purchase of a WHM / cPanel license for your VPS
Backups
- On-Demand Backup Restorations - One complimentary restoration of any file(s), directory or directories, or entire VPS filesystem per calendar month (additional restoration incidents billed at $15.00)
- Complimentary Backup Restorations - Should a hardware failure affect your account, we will restore your data from our most recent backup
Response Times
- Emergency / Outage: 15 minutes or less
- Support Inquiries: 4 hours or less
- Billing and Sales Inquiries: 48 hours or less
System Administration Contracts
Our system administration team has decades of cumulative Linux experience and can assist you with almost any project.
Please contact our billing department for a quote if you would like to contract one of our system administrators for advanced application installation or configuration assistance, a security consultation, or any project which extends beyond our support offerings.